Many players assume Mystake Casino keeps their documents on file after the first check, so a new upload should clear at once; instead the verification page sits on pending and the withdrawal stays blocked. The usual cause is a document that is expired, cropped or does not match the name on the account.
Identity verification stuck on pending or refused
The player sees a pending status that does not move, or a rejection message naming a document that was sent in clearly.
- The photo is cut off, blurred or shows only part of the page.
- The document has expired or the visible details do not match the account name.
- A selfie was taken with poor light or with the face partly covered.
- The proof of address is older than the provider accepts or shows a different name.
- Several uploads were sent at once and the file queue is confused.
- Open the verification page and note which document is marked as rejected.
- Take a fresh photo of the full document on a flat, well lit surface.
- Keep all four corners and every edge inside the frame.
- Make sure the name, photo and expiry date are readable without zooming.
- Use the same spelling of the name as on the casino account.
- For the selfie, face the light and remove hats, glasses or anything covering the face.
- Upload one document at a time and wait for the status to change before adding another.
- Send the proof of address as a full page, not a cropped fragment.
- If a rejection names a specific detail, fix only that detail and resend.
- Close other tabs during the upload so the connection stays stable.
- Save the files in a common format the form accepts before sending them.
- Keep a copy of everything sent so the support team can compare it.
- Contact support when a document you know is valid is refused again without an explanation.
Contact support once two clean resubmissions of the same document are still turned down with no stated reason.
Login blocked or account locked after failed attempts
The login page returns an error, or a message says the account is locked and the password is no longer accepted.
- The password was typed with a keyboard layout or capitalisation that differs from the saved one.
- Too many wrong attempts tripped the lock that protects the account.
- An old password is being used after a recent change.
- Two-factor codes are arriving late or being entered from an older message.
- A password manager is filling in details from a different account.
- Stop retrying at once, because each failed attempt extends the lock.
- Type the password by hand instead of letting the browser autofill it.
- Check that the keyboard language and caps lock are set as intended.
- Use the password reset link sent to the email address on the account.
- Open that email on the same device and use the newest message only.
- Set a new password that you have not used elsewhere.
- Enter two-factor codes as soon as they arrive, before they expire.
- Clear old saved passwords for the site in the browser settings.
- Try again on a single tab and wait for the page to finish loading.
- Log out of other devices that may still hold the session open.
- If a lock message stays after a reset, note the exact wording it shows.
- Reach out to the customer care team of mystakecasino.uk.net/ with that wording and the email address on the account.
Contact support when a password reset succeeds but the account remains locked or two-factor codes never arrive.
Site and games failing to load on a phone browser
The page loads halfway, spins on a blank screen, or a game opens and then freezes on the phone.
- The mobile connection is weak or switches between networks mid-load.
- The browser cache holds an old version of the page.
- The browser is outdated or blocks scripts the games rely on.
- Too many tabs or background apps are using the phone memory.
- An ad blocker or privacy extension is cutting off part of the page.
- Reload the page once on a stable connection before changing anything.
- Switch from mobile data to Wi-Fi, or the other way round, and reload.
- Clear the browser cache and cookies for the site.
- Update the phone browser to its current version.
- Close unused tabs and background apps to free memory.
- Turn off ad blockers and privacy extensions for the site, then reload.
- Open the site in a private window to test without saved data.
- Disable any battery saving mode that limits background activity.
- Try a different browser on the same phone.
- Restart the phone and load a single game first.
- Keep the phone system updated, since older versions break page scripts.
- Note which games fail and whether the site pages load without them.
- Contact support when the site pages load but the same games never start.
Contact support when the pages open fine on other websites but the casino site itself fails on every browser you try.
Deposit taken by the bank but missing from the balance
The bank shows the payment as completed while the casino balance stays unchanged.
- The payment is still moving between the bank and the casino.
- The deposit was sent to an account or reference that is not linked to the player.
- The balance page is showing cached data from before the payment.
- A bonus code was entered in the wrong field and the payment paused.
- An identity check is holding the deposit until the account is confirmed.
- Refresh the balance page on a fresh tab before assuming anything is lost.
- Log out and back in to force the balance to update.
- Note the exact time, amount and reference shown by the bank.
- Take a screenshot of the bank entry with the reference visible.
- Compare the payment details with the ones shown on the deposit page.
- Check whether a mystake bonus code was entered in a field meant for something else.
- A mystake promo code belongs beside the deposit, not in a chat or note box.
- Confirm that the account name matches the name on the payment source.
- Look at the verification page, since a pending check can hold the funds.
- Wait for the payment to settle fully at the bank before raising a case.
- Do not send a second deposit to speed things up, as this can double the confusion.
- Keep the screenshot and the reference together in one message.
- Send that message to support with the account email and the payment reference.
- Contact support when the bank marks the payment final and the balance stays empty after a full logout and login.
Contact support as soon as the bank shows the payment as settled and the casino balance has not changed after a complete logout and login.
Use one verified email address, one payment source in your own name and current documents from the start, and most of these blocks never appear.